The Agreed Upon Work Approach is one of the most underestimated, and yet easiest modes of building trust. Teams that talk about operating principles and ground rules for their behavior get results 80% faster than the teams who don’t. Sadly, 80% of teams never bother to have the conversation. This explains why 80% of exceptional results only come from 20% of the organization… everyone else is just filling space to maintain the status quo. It is pretty sick when you think about the amount of value and opportunity being left on the table!
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